Policies

Privacy Policy

At Bricoleur Vineyards, we recognize and respect your privacy. The information you provide us is used to let you know about our wines, events we hold or participate in, other winery news you might find interesting, and to fulfill your wine orders.

We understand the sensitivity of giving out personal information, and we do not share this information with any third party marketing or sales organizations of any kind, except in the performance of services on behalf of Bricoleur Vineyards, and with their authorized use limited to this purpose.

We may periodically use information you have provided to us to enhance our services and products.  For example, we may engage a professional survey company to use your email address to request your participation in a Bricoleur Vineyards online customer survey about your experiences with Bricoleur Vineyards, in an effort to improve our service to you; such surveys are voluntary and tabulated anonymously. When you order products from us, we collect information about each transaction, including the transaction amount, a description of the goods or services being purchased, the names of the buyer, and the type of payment used.  When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. All information collected is kept in the strictest confidence.

When you join our mailing list, we will send you an e-mail confirming you have been added to our list. If at any time you wish to be removed from our mailing list, simply follow the “unsubscribe” instructions at the bottom of any Bricoleur Vineyards email you have received and you will be removed as quickly as possible and receive no further communications from Bricoleur Vineyards electronically.

If you supply us with your postal address online you may receive periodic mailings from us with information on our latest releases, order forms, and news about Bricoleur Vineyards. To be removed from our postal mailing list, please contact Bricoleur Vineyards by phone or email (PH:707-857-5700 or info@www.bricoleurvineyards.com).

If you supply us with your telephone number, you may receive follow-up telephone contact from us regarding orders placed online.

Please be aware as part of our promotional efforts, your Bricoleur Vineyards account user name and password may be periodically sent to you in an email or mailed to you via the postal service to make it more convenient for you to access your online account. Please keep your log-in credentials confidential. For your security, we recommend you DO NOT keep your credit card information on file with our online storefront; instead, enter your payment information anew each time you place an order using your Bricoleur Vineyards online account.

If you supply us with credit card and other payment information as part of your transaction, we will only share specific information (for example, your name and credit card number) with banks and other third parties in the financial system as necessary to process your transaction and maintain your account, and protect against fraud or other misconduct.  For example, we may use card authorization and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us.

In addition to the above, we use the information we collect to:

  • Provide our products and services to you;
  • Perform auditing, research and analysis in order to maintain, protect and improve our products and services; and
  • Ensure the technical functioning of our network and order processing system.

We take appropriate security measures to protect against the unauthorized access or use, alteration or loss of data, including without limitation, information that we have collected from you on our site.  The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.

Please note that this Privacy and Security Policy may change from time to time. We will not reduce your rights under this Privacy and Security Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy and Security Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy and Security Policy changes).

Cookies

Our Site also uses “cookie” technology to make your visits more convenient. These “cookies” are set so we may better customize your visit experience in the future. You are free to reject or “Not Accept” all cookies, but we will not be able to auto-enter your email address or customize your future visits.

We may use Google Analytics to analyze traffic to this web site. Google Analytics does not create individual profiles for visitors. Unlike some tracking services Google Analytics does not have a database of individual profiles for each visitor. Google Analytics only collects aggregate data. For more information about Google Analytics privacy policy, please click here.

Email Communications

We may use your email address to contact you to respond to your inquiries or to provide information on products or services to you. To help us determine whether you have received an email from us, and to help us make emails more useful and interesting, we may receive a confirmation that you have opened an email from us. We will not share your email with others outside companies.

Child Privacy

Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children. Our terms and conditions of use require that access to the Site is limited to persons age 21 or older. If we have reason to believe that information is being provided by a person under the age of 21, we will not collect the information.

Return Policy

In accordance with California State and Federal laws, Bricoleur Vineyards cannot accept returns of alcoholic beverages with the exception of a corked or flawed wine, or if unordered wine is received as a result of a shipping error.

Replacing a wine purchased will be accomplished when a bottle of same vintage and varietal is available and the bottle was purchased directly from the winery. We reserve the right to deny a request for a return.

Please report a corked or flawed Bricoleur Vineyards product or a shipment error, and arrange for a return, by sending an email within 30 days of the delivery to: info@www.bricoleurvineyards.com.